Shipping policy
SEASONAL REFRESH | SHIPPING POLICY
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1. PROCESSING TIMES
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**Digital Downloads:**
Instant. Digital files are available for download immediately after purchase confirmation.
**Printed Products (Physical Prints):**
Orders are processed and handed off to our print fulfillment partner within 5-7 business days (Monday-Friday, excluding holidays). Processing time begins the day after your order is placed.
**Note:** Processing times do not include weekends or holidays. Orders placed on weekends/holidays are processed the next business day.
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2. SHIPPING METHODS & CARRIERS
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Seasonal Refresh uses print-on-demand partners (Gelato and Printify) for order fulfillment and shipping. Depending on your order and location, your package may be shipped via:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL (international)
- Regional carriers (varies by location)
We do not guarantee a specific carrier. The carrier is determined by our fulfillment partner based on location and efficiency.
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3. SHIPPING RATES
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**Domestic (United States):**
- $5.00 flat rate for all orders under $50
- FREE shipping on orders $50+
- Applies to all sizes and quantities
**International Shipping:**
International orders are available to most countries. Shipping costs vary by destination and are calculated at checkout.
International customers are responsible for any customs duties, import taxes, and fees assessed by their country. Seasonal Refresh cannot predict or cover these costs.
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4. DELIVERY TIMES
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**Domestic (United States):**
After your order ships from our fulfillment partner, expected delivery times are:
- **Standard Shipping:** 5-10 business days
- **Priority Shipping:** 2-3 business days (if available for your location)
**Total time from order to delivery:** 10-17 business days (5-7 processing + 5-10 shipping)
**Important:** Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, holidays, or other factors beyond our control.
**International Shipping:**
Delivery times vary significantly by destination. Typical ranges:
- Canada: 10-20 business days
- Europe: 15-30 business days
- Australia/Pacific: 20-35 business days
- Other countries: 15-45 business days
International packages may be delayed due to customs clearance. Seasonal Refresh is not responsible for customs delays.
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5. TRACKING & DELIVERY CONFIRMATION
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**Tracking Information:**
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
**Delivery Confirmation:**
Most domestic orders include delivery confirmation. You will receive an email notification when your package is delivered.
**Missing Tracking Number:**
If you don't receive a tracking number within 2 days of your order, contact us at support@seasonalrefresh.art.
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6. DELIVERY ADDRESS
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**Your Responsibility:**
You are responsible for providing an accurate, complete delivery address at checkout. This includes:
- Correct street address
- Correct apartment/unit number (if applicable)
- Correct city, state, and ZIP code
- Correct country (for international orders)
**Undeliverable Addresses:**
If your address is incomplete or incorrect and the package cannot be delivered, the carrier may:
- Return the package to us
- Attempt redelivery
- Hold the package for pickup
Seasonal Refresh is not responsible for packages that cannot be delivered due to an incorrect address provided by you. You may be charged for reshipment.
**Address Changes:**
If you need to change your address after placing an order, contact us immediately at support@seasonalrefresh.art. If processing has not begun, we may be able to update your address. Changes cannot be made after the order has shipped.
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7. PACKAGE PICKUP & HOLD FOR DELIVERY
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Most carriers offer options for package pickup or delivery hold. You can:
- Request delivery to a specific location (e.g., side door, mailbox)
- Request the package be held at a carrier facility for pickup
- Request signature required
Check the carrier's website or contact them directly to arrange these options using your tracking number.
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8. LOST PACKAGES
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**What to Do:**
1. Check your tracking number—the package may be in transit or delayed
2. Wait up to 2 weeks past the estimated delivery date
3. Contact the carrier directly to file a claim
4. If the carrier confirms the package is lost, contact us at support@seasonalrefresh.art with:
- Order number
- Tracking number
- Proof that the package was never received
**Our Responsibility:**
Seasonal Refresh will work with our fulfillment partner and carrier to investigate lost packages. Once a loss is confirmed by the carrier:
- Domestic orders: We will reship or issue a refund at our discretion
- International orders: We are not responsible for lost international packages. You may file a claim with the carrier or insurance provider
**Insurance:**
Seasonal Refresh does not automatically insure packages. If you require insurance on a high-value order, contact us before ordering to arrange additional coverage options.
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9. DAMAGED OR DEFECTIVE PACKAGES
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**What to Do:**
1. Photograph the damaged packaging and product
2. Contact us within 14 days of delivery with:
- Order number
- Tracking number
- Photos of damage
- Description of the damage
**Our Responsibility:**
If damage is confirmed:
- **Manufacturing defect (printing error, bent frame, quality issue):** We will arrange a replacement or refund with our fulfillment partner at no cost to you
- **Carrier damage:** We will file a claim with the carrier and reship or refund your order
**Return of Damaged Items:**
We may request that you return the damaged item for inspection before issuing a refund. Return shipping will be covered by Seasonal Refresh if the damage is our responsibility.
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10. INTERNATIONAL SHIPPING
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**Availability:**
We ship to most countries worldwide. Some restrictions may apply due to carrier limitations or local regulations.
**Customs & Import Duties:**
International customers are responsible for:
- Customs fees
- Import taxes
- VAT (Value Added Tax)
- Brokerage fees
- Any other government fees
These charges are determined by your country's customs authority and may be due upon delivery. Seasonal Refresh cannot predict or cover these costs.
**Customs Clearance:**
International packages may be delayed during customs clearance. This can add 5-15+ days to delivery. Seasonal Refresh is not responsible for customs delays.
**Restricted Items:**
Some countries restrict certain items (e.g., prints with specific imagery). Seasonal Refresh is not responsible if a package is seized or refused by customs.
**Delivery Confirmation:**
International packages may not include delivery confirmation. You are responsible for tracking your package using the provided tracking number.
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11. HOLIDAYS & DELAYS
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**Holiday Closures:**
Seasonal Refresh observes standard US holidays (New Year's Day, Independence Day, Thanksgiving, Christmas, etc.). Orders placed during holidays are processed the next business day.
**Fulfillment Partner Holidays:**
Our print fulfillment partners may have additional holidays or closures. Processing times may be extended during peak seasons (e.g., November-December).
**Weather & Carrier Delays:**
We are not responsible for delays caused by:
- Severe weather
- Natural disasters
- Carrier disruptions or strikes
- Government actions or restrictions
- Other circumstances beyond our control
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12. TRACKING NUMBER ISSUES
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**Tracking Shows "In Transit" for Extended Period:**
Contact the carrier directly using your tracking number. Tracking updates may lag 24-48 hours behind actual movement.
**Tracking Never Updates After "Picked Up":**
This may indicate:
- A label printing issue (contact us)
- The package is moving via an older carrier system (contact the carrier)
- A data entry error
**Tracking Shows Delivery But You Didn't Receive It:**
1. Check with neighbors, household members, or building management
2. Check delivery location (porch, side door, mailbox)
3. Contact the carrier—the package may be held for pickup
4. Contact us if the package cannot be located
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13. SIGNATURE REQUIRED
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Some packages may require a signature upon delivery. If you're not available:
- The carrier will leave a delivery attempt notice
- You can sign the notice and resubmit it for delivery
- You can arrange to pick up the package at the carrier facility
- Contact the carrier directly to arrange alternative delivery
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14. APO/MILITARY ADDRESSES
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We ship to APO (Army Post Office) and military addresses via USPS. Delivery times to military addresses are typically 10-21 business days after processing.
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15. PO BOXES
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USPS delivery is available to PO boxes. UPS and FedEx do not deliver to PO boxes.
If you provide a PO box address and the order would be shipped via UPS or FedEx, we will contact you to update your address.
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16. RESIDENTIAL VS. COMMERCIAL
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We deliver to both residential and commercial addresses. If you're shipping to a business, ensure the address is complete and includes the suite/unit number to avoid delays.
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17. SPLIT SHIPMENTS
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Large orders may be split into multiple shipments from different fulfillment partners. You will receive separate tracking numbers for each shipment.
You will not be charged additional shipping for split shipments.
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18. RESHIPMENTS
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If you need to reship an order due to an address error or other customer-initiated reason, you may be charged for reshipment costs. Contact us at support@seasonalrefresh.art for pricing.
Reshipments initiated by Seasonal Refresh (due to our error or damage) are free.
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19. RETURN SHIPMENTS
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For return shipping information, please see our **Return Policy** https://seasonalrefresh.art/policies/refund-policy.
Return shipping costs are the customer's responsibility unless the return is due to our error or product defect.
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20. INSURANCE & LIABILITY
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**Risk of Loss:**
Once your package is handed to the carrier, the risk of loss passes to you. Seasonal Refresh is not responsible for packages that are lost, damaged, or stolen during shipping.
**Carrier Liability Limits:**
Carriers have liability limits for lost or damaged packages (typically $100 for USPS, higher for UPS/FedEx). Seasonal Refresh is not responsible for amounts exceeding the carrier's liability limit.
**Optional Insurance:**
For high-value orders, you may purchase additional shipping insurance at checkout or by contacting us before ordering.
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21. CHANGE OF SHIPPING ADDRESS
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**Before Processing (5-7 days):**
Contact us immediately at support@seasonalrefresh.art with your order number and new address. We may be able to update your address if processing hasn't begun.
**After Shipment:**
Once your package has shipped, you cannot change the address. You may:
- Contact the carrier to redirect the package (may have fees)
- Refuse delivery and request reshipment to correct address
- Accept delivery and arrange reshipment at your cost
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22. CONTACT & SUPPORT
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**Shipping Questions:**
Email: support@seasonalrefresh.art
Response time: 24-48 hours (business days)
**Tracking Issues:**
Use the carrier's website for real-time tracking. Contact the carrier directly for specific delivery questions.
**Order Issues:**
Contact us at support@seasonalrefresh.art with your order number.
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23. POLICY UPDATES
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Seasonal Refresh reserves the right to update this shipping policy at any time. Changes take effect immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of updated policies.
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QUICK REFERENCE TABLE
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| | Domestic (US) | International |
|---|---|---|
| Processing Time | 5-7 business days | 5-7 business days |
| Shipping Cost | $5 flat / FREE over $50 | Varies by country |
| Estimated Delivery | 5-10 business days | 10-45 business days |
| Total Time | 10-17 business days | 15-52 business days |
| Tracking Included | Yes | Yes (may be limited) |
| Carrier | USPS/UPS/FedEx | Varies (DHL, USPS, etc.) |
| Insurance | Available (additional cost) | Customer responsibility |
| Customs Duty | N/A | Customer responsibility |
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IMPLEMENTATION NOTES
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